We collect and hold personal information about you. This information could include your name, address, contact details and information relating to providing you, or a borrower which you are guaranteeing or an officer of, with financial assistance. It may also include credit information relating to credit history, credit capacity and eligibility for credit as well as other information we think is necessary to undertake credit assessment and ongoing loan management.
There are a variety of ways in which we may collect your personal information, including:
● When you complete a form
● When we hold a discussion with you either in person or on the phone
● When we exchange emails with you
● When we access publicly available information
● When we access credit reporting bodies to obtain a credit report about you. We use Veda Advantage for our credit reports
● When we collect information from your professional advisers which may include an accountant, solicitor, finance broker or conveyancer
● From organisations such as valuers that assist us in verifying security offered
● From bodies that assist us in confirming your identity under our requirements to do so
Your information will be stored securely, either in paper or electronic form. The security of information, particularly personal information, is important to us and we take reasonable steps to ensure your information is secure, including:
● Training of employees around the correct collection and storage of personal information
● Security around electronic systems
● Document storage processes and policies
We aim to ensure that personal information we collect, hold, use or disclose is accurate, current and complete. We will take reasonable steps to make sure this is the case.
If you believe your personal information is not accurate, complete or requires updating, please contact us.
As a credit provider, we collect, hold, use and disclose your personal information primarily for the purpose of assessing and processing the loan application of which you are an interested party. This includes assessment of the suitability of loan products and your eligibility to borrow or secure borrowings.
If we cannot collect, use and disclose your personal information, we will be unable to assess your application.
We may lawfully disclose your personal information for law enforcement or regulatory purposes. We will cooperate with law enforcement inquiries and regulators to enforce laws, intellectual property and other rights. We can disclose any information about you to law enforcement or other governmental officials as we, in our sole discretion, believe necessary or appropriate in relation to an investigation of fraud, intellectual property infringements, piracy or other activity that is illegal or may expose us to legal liability.
We will disclose personal information to our overseas parent located in Malaysia – LSH, a conglomerate listed on the Bursa Malaysia – to assess your application for credit. We will only disclose information required to assess your (and the borrower’s) ability to enter into the proposed credit contract.
We will provide access to your personal information unless there are legal reasons why we cannot. You may contact us via phone or email to request access to your information. Your request must include:
● Your details including name and address
● Your preferred method of contact
● The information you would like to access
We will not charge a fee for requesting information but may charge a fee for processing your request, which we will communicate to you prior to processing your request. Should you wish to access credit information we have obtained from credit reporting bodies, we also encourage you to engage them directly to ensure that the information you receive is current.
If the information provided to us is incorrect or out of date, please let us know. We will ensure that the information is corrected within 30 days and keep you
informed in writing.
Where you believe we have given incorrect information to a third party, we will attempt to inform them of the correction. We will keep you informed in writing.
We encourage you in the first instance to discuss your complaint with us directly, either through your relationship manager or the General Manager. Our contact details are below. We will respond to your complaint within a week and will aim to work with you to resolve the issue.
If you wish to escalate further, you may contact the Australian Financial Complaints Authority or the Office of the Australian Information Commissioner:
1800 931 678 (free call)
GPO Box 3
Melbourne VIC 3001
1300 363 992
Phone +61 (2) 8278 7443
Level 30, 9 Castlereagh Street, Sydney NSW 2000
Level 45, Rialto South Tower, 525 Collins Street, Melbourne VIC 3000, Australia
For more information about the Australian Privacy Principles or privacy in general, please visit the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/
Australian Credit Licence 492142
© 2020 LSH Credit (Sydney) Pty Ltd. All Rights Reserved.